Return Policy

Overview

We want you to be completely satisfied with your purchase. This Return Policy outlines the procedures for returning items and requesting refunds or exchanges.

Return Eligibility

Items may be returned within 14 days of delivery, provided they meet the following conditions:

• The item is in its original condition, unworn and unaltered
• All original packaging and tags are included
• The item has not been damaged or soiled
• Custom or bespoke items may have different return terms

Bespoke Items

Custom-made and bespoke items are created specifically for you and may not be eligible for return unless there is a manufacturing defect or error on our part. Please discuss return options with us before placing a custom order.

Return Process

To initiate a return:

1. Contact us within 14 days of delivery to request a return authorization
2. We will provide you with return instructions and a return authorization number
3. Package the item securely in its original packaging
4. Ship the item back to us using a trackable shipping method
5. Once we receive and inspect the item, we will process your refund or exchange

Refunds

Refunds will be issued to the original payment method within 10 business days of receiving the returned item. Shipping costs are non-refundable unless the return is due to our error.

Exchanges

We are happy to exchange items for a different size or style, subject to availability. Please contact us to discuss exchange options. You will be responsible for return shipping costs.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Contact Us

For questions about returns or to initiate a return, please contact us at:

Email: contact@zephyroxghim.world
Address: 1009 E Main St, Louisville, KY 40206, United States
Phone: +1 502-384-2449